Yarn Reviews

Took over a month to ship out my items, and then sold me an out of stock item. To make things worse, they triple charged me for shipping without offering any information, and then canceled the out of stock item and ignored my emails requesting a refund.

I ordered yarn in the evening of December 21st hoping it would get delivered by New Year and was very surprised to see the package on my doorstep on December 24th! I paid for 3rd-day shipping with UPS, but was not expecting the processing to be that fast! I'm very happy with the pricing and selection, as well as the quality of yarn.

Disgusting service! They send the order for a long time, they communicate rudely in the chat.
They pretend to send the order just by getting a USPS tracking number. In this case, the status of pre-shipment hangs there for an unknown amount of time. And in the chat they lie that they sent the order. Do you think your customers are unable to notice this?
I regret that I decided to place an order with them.

Disgusting service! They send the order for a long time, they communicate rudely in the chat.
They pretend to send the order just by getting a USPS tracking number. In this case, the status of pre-shipment hangs there for an unknown amount of time. And in the chat they lie that they sent the order. Do you think your customers are unable to notice this?
I regret that I decided to place an order with them.

My circular knitting needle was exactly what I ordered. It came when expected. The price was reasonable.

I have knitting to do, it's been a week and package hasn't even arrived to UPS yet. OK, so good prices, but it takes a looooong time to get your yarn.

Don't order from here unless you're just looking to feed the stash. I got an email 5 days after my order that it "shipped" but the tracking code didn't show it as received by UPS until 8 days after it was ordered. It has been two weeks and it still has not arrived. They make a big deal on the website that there is no free shipping because their prices are so much better than other sites with free shipping. Nope. I replied about my order to customer service to understand the slow processing time, no response. Sure, they probably don't have the operations of Amazon, but ebay and etsy sellers process orders every day, way faster than yarn.com. I was delighted to find some Cascade and Cloudborn yarns that I've used before and have worked with for past projects, but I will give up on those yarns if yarn.com is the only place where they can be found.

I ordered yarn from here (I've purchased from their festival booths over the years and didn't think it would be an issue) and the color I received was not accurate to the photo. The return/exchange policy is a joke. I had to pay return shipping to their warehouse and then pay the shipping back to me again. Customer service wasn't even remotely apologetic. I would understand if this were an independent Etsy seller (although I've NEVER had a similar problem with them) but yarn.com claims/seems to be a fairly large retailer. I won't be buying from this store ever again.